Consumer Code Compliance.

DGK Construction builds homes to the highest standards, supporting our clients in meeting industry and regulatory obligations.

“At DGK Construction, we believe quality doesn’t stop when the build is complete — it’s about the lasting experience of everyone we work with. That’s why we follow the Consumer Code, ensuring our projects are delivered with transparency, integrity, and genuine care. Whether we’re working with developers, housing providers, or private clients, we provide more than homes — we deliver peace of mind, clear communication, and a commitment to the highest standards at every stage of construction and handover.”
— Dan Gruncell - Managing Director

  • DGK Construction is committed to delivering high-quality homes for Housing Associations and developers in compliance with statutory requirements, warranty obligations, and recognised industry standards, including the New Homes Quality Code (NHQB) and the Consumer Code for New Homes.

    This procedure demonstrates how DGK Construction ensures that all work supports our clients in meeting their consumer obligations.

  • This procedure applies to:

    • All homes constructed by DGK Construction, whether new build or refurbishment.

    • All DGK staff, contractors, and agents involved in construction, inspections, handover, and aftercare support.

    • All projects delivered for Housing Associations, developers, or other clients who are responsible for the sale or tenancy of the property.

  • 3.1 Board of DGK Construction

    • Approve and monitor compliance with this procedure.

    • Ensure sufficient resources are available to meet construction quality and aftercare obligations.

    3.2 Senior Management

    • Implement and enforce compliance across all projects.

    • Ensure staff and subcontractors are trained on Consumer Code compliance requirements.

    • Conduct internal audits of quality, defect management, and aftercare processes.

    3.3 Site & Project Teams

    • Deliver all work to statutory, warranty, and NHQB/Consumer Code standards.

    • Conduct pre-handover inspections and complete snagging prior to client inspection.

    • Record and report any defects, delays, or issues affecting the client’s ability to meet consumer obligations.

  • 4.1 Quality Assurance

    • All homes will comply with Building Regulations, planning conditions, warranty provider requirements, and recognised industry standards.

    • DGK will maintain inspection checklists, test results, and QA records for all homes.

    • Any defects identified during construction will be rectified before handover.

    4.2 Pre-Handover Inspections & Handover Support

    • DGK will complete thorough snagging and QA inspections before notifying the client.

    • All relevant information, including O&M manuals, warranties, and certificates, will be prepared for the Housing Association to include in the Homeowner Information Pack.

    • DGK will provide a formal handover report confirming completion and quality standards.

    4.3 Defect Resolution & Aftercare Support

    • DGK will respond to defect notifications from clients promptly, with target response times agreed in the contract.

    • Emergency issues or urgent defects will be addressed immediately or escalated as agreed with the client.

    • All defect resolutions are documented in a Defect Log, maintained for client and audit purposes.

    4.4 Support for Vulnerable Residents

    • DGK staff will be trained to recognise and respond appropriately when working in homes occupied by vulnerable residents.

    • Work will be carried out considerately to minimise disruption, ensuring safety and dignity at all times.

    4.5 Complaints Handling

    • While DGK does not handle consumer complaints directly, we will:

      • Cooperate fully with the client in resolving construction-related complaints.

      • Respond to notifications within agreed timescales.

      • Maintain records of actions taken to rectify issues.

  • DGK maintains comprehensive records to demonstrate compliance with this procedure:

    • QA checklists and inspection records.

    • Pre-handover snagging reports.

    • Defect Logs and resolution records.

    • Certificates, warranties, and O&M manuals provided to the client.

    • Training records for staff on Consumer Code compliance and vulnerable resident awareness.

    Records are retained for a minimum of 6 years and are available for client review or for auditing purposes.

    • Compliance with this procedure will be reviewed annually or following regulatory changes.

    • Internal audits of QA, snagging, defect resolution, and aftercare processes are conducted quarterly.

    • Findings are reported to senior management and the Board, with corrective actions implemented as required.

    • All relevant staff and subcontractors receive training on:

      • Construction standards and QA requirements.

      • Consumer Code compliance support for clients.

      • Handling defects and cooperating with client complaints.

      • Working considerately with vulnerable residents.

    • Training records are maintained for audit purposes.

    • DGK Construction will provide clients (Housing Associations, developers) with all necessary reports, records, and certificates to support compliance with the Consumer Code.

    • Communication channels are maintained for clients to report defects, request documentation, or escalate urgent issues.